Welcome to our FAQ
Please feel free to submit additional questions below, or reach out to us via email or social direct message.
Question: What is RMTL jewelry made of?
Answer: Most of our pieces are gold vermeil (gold-plated sterling silver). All of our chains are high-gloss PVD finished stainless steel. Everything is finished with organic e-coating to protect your skin, as well as the jewelry.
Question: Will RMTL jewelry turn my skin green?
Answer: No green skin, ever.
Question: Is RMTL jewelry safe for sensitive skin?
Answer: All of our pieces are considered hypoallergenic and safe for sensitive skin.
Question: Does everything eventually get restocked?
Answer: We believe in the power of exclusivity. most items labeled as ‘limited edition’ will not be restocked, while others will remain part of our permanent collection.
Question: Do you ship internationally?
Answer: Yes, we offer international shipping services via DHL and UPS.
Question: How often are new items added to the collection?
Answer: You can expect a new drop every Friday.
Question: What are your order processing and shipping speeds?
Answer: Order processing is normally 1 business day (monday-friday). we currently offer a range of shipping speeds, anywhere from 1-5 business days for domestic orders and 3-7 days for international.
Question: What is the best way to contact you about questions on my order?
Answer: Email is the best way to contact us. Our email is SOS@RMthelabel.com.
Question: Where should I store my RMTL jewelry?
Answer: Your jewelry is best stored in a soft, lined jewelry box. The RMTL box you receive with your purchase is also perfect for storing your pieces- just be sure to keep them out of extreme heat or humidity.
Question: How can I clean my RMTL jewelry?
Answer: You may use your RMTL jewelry care cloth which comes with every order for the occasional touch up. For a deeper clean, feel free to use gentle soap and lukewarm water or a sterling silver/gold jewelry cleaner solution.
Question: What are best practices for taking care of my RMTL pieces?
Answer: Avoid harsh chemicals (perfumes, sprays, household supplies, saltwater, etc) coming in contact with your pieces. Store them in a soft lined jewelry box or pouch, and avoid excessive heat or humidity.